Centre for Dentistry Wins Service Award
Date: 21 March 2018 Category: Press Release
Centre for Dentistry has been recognised with an annual award based on patient service excellence ratings from healthcare search engine WhatClinic.
WhatClinic looked at 12 months of data from users of its site, in relation to Centre for Dentistry including patient review scores, feedback data and clinic contact rates. In 2017 over 15 million people visited the comparison site to find and compare clinics.
Centre for Dentistry was one of only a small number of clinics on the site that met the exacting standards needed to qualify for the award. Not only must the clinic have a consistently high ServiceScore™ rating to qualify, the rating measures the clinic’s commitment to customer service over a whole year, and so represents long term commitment dealing with patients. Less than 2% of clinics on the site qualified for the award this year.
Lisa Riley, Centre for Dentistry CEO, said:
“We are delighted to be recognised for our continued commitment to customer service by receiving this award again this year. At Centre for Dentistry, patient care is our top priority and we do our utmost to make the experience of dentistry a positive one for every patient. From the first call, the first time you step foot inside our practice to the moment you leave, our team will do all they can to make you feel at ease. To receive such positive feedback from our patients is fantastic – thank you.”
WhatClinic CEO, David Roe congratulated Centre for Dentistry and said:
“The WhatClinic Customer Service awards have now run for nine years. In 2018 we are now including tens of thousands of ratings of patient to clinic phone calls, rating clinics on their politeness, helpfulness and customer service over the phone, as well as through email, online and in person. Ratings are useful to both consumers and clinics. Consumers can see which clinics have rated well with lots of other users, and Clinics can evaluate their own performance against others in their market, ideally with the goal of getting better and better at serving their patients, which is ultimately good for everybody.”
Notes to editors:
For more information, photos and other media, please contact:
Jen Macey, Head of Marketing
Tel: +44 (0) 1225 418022 | Mob: +44 (0) 7496 644323
About Centre for Dentistry
Centre for Dentistry’s founders launched the first dental practice inside Sainsbury’s supermarket 6 years ago with a simple mission: to provide accessible, professional and affordable dentistry to all. Centre for Dentistry remains committed to helping patients to keep up with their regular dental care and providing a full dental service to help patients achieve – and maintain – their most confident and healthy smile. Centre for Dentistry has built a network of over 98,000 registered patients, completed more than 260,000 dental treatments and are helping over 22,000 patients to keep up with their regular dental care via their annual dental plan.
Current Centre for Dentistry Locations In Sainsbury’s Stores: Benfleet, Blackpool, Brighton, Bristol, Brookwood, Calcot, Camberley, Cardiff, Chichester, Christchurch, Crosby, Fosse Park, Harrogate, Leigh, Oldbury, Preston, Rustington, Sheffield (Archer Rd), Sheffield (Clay Wheels Lane), South Kensington, Tamworth, Thanet, Wakefield, Welwyn Garden City…
WhatClinic is a clinic comparison site that lists over 125,000 clinics globally. In the last year over 15 million people visited the site to find, compare and book treatments across a wide range of elective, self-pay medical treatments. WhatClinic’s mission is to give the patient, as an empowered consumer, access to all the information they need to make an informed choice, including price, availability and reviews. WhatClinic was founded in 2007 by tech entrepreneur Caelen King, and is in operation in over 125 countries.